Shipping & Returns
WE OFFER FREE SHIPPING ANYWHERE IN INDIA. Please
allow 1-3 working days for your order to be dispatched.Please
refer in description for availability of products as some of them are
available on Pre-order basis. Normally orders placed
before 1 p.m on a business day, we aim to process & ship on the same day,
providing card security checks are complete, payment received and stock
availability is confirmed. Orders placed after 1 p.m will be processed the next
business day. Orders Received on Sunday or during Holidays are processed &
dispatched the following Monday or next working day. During busy times, such as
holiday periods, there can be processing and shipping delays.
cannot be shipped to PO boxes or military addresses, rural domestic addresses
require one or more additional days to deliver. Orders requiring engraving or
any customization will require additional time and will be shipped in 10
For shipments delivered outside State, the customer’s state may charge an
OCTROI Duty on the top of the price of the item.
Domestic customers are responsible for any OCTROI Duty charged by your state
government. We are unable to predict which shipments will be assessed these
fees or the amount of the fee that may be charged. In cases of refusal, either
the cost of the goods or return service costs will be assessed.
International delivery time is approximately 7 to
10 days. (As per the availability of product)
For some shipments delivered outside the India, the importing country may
charge an import duty/VAT on top of the price of the item.
Shoppingkart24 is responsible for any import or
customs fees charged by your government. We are unable to predict which
shipments will be assessed these fees or the amount of the fee that may be
Tracking: e-mail containing your package tracking information
will be sent after shipment.
Please mail us
at email@example.com ,if any question.
Cancellation of Order by User
Cancellation of order without penalty.
After placing an order, customer can only cancel the order if the order state
is showing as "pending" under Order History.For canceling your order,
you will have to get in touch with our Customer Support Team by sending an
email giving your Order Number.
In case we
receive a cancellation e-mail and till that time the order has already been
"processed" by us, the order cannot be
cancelled www.shoppingkart24.com has complete right to decide whether
an order should be cancelled or not. Also, the customer agrees not to dispute
the decision made bywww.shoppingkart24.com and
accept www.shoppingkart24.com decision regarding the cancellation.
In case of Perishable Goods:
In case if a
customer wants to cancel the order for a perishable products, the cost of the
products will have to be borne by them.
In case of Gift Certificate:
Certificate will not be canceled, user can demand for extension of expiry date
within 3 days of purchase.
Cancellation of Order by Shoppingkart24:
reserves the right to refuse or cancel any order placed for a product that is
listed at an incorrect price or for any other reason. This shall be regardless
of whether the order has been confirmed and/or payment been received. The 100%
payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e.
wrong or incomplete name or address or recipient not available or any other
related reason) any extra cost spent by Shoppingkart24 for re-delivery shall be
claimed from the User.
Replacement/ Return Policy by www.shoppingkart24.com
In 15 days except the following:
perishable in nature
2. Gift Certificates
3. Items that have been used or opened
4. An item not returned in the condition it was received.
5. Any item received by us in a damaged condition.
6. Items sourced or delivered outside India.
7. Jewelry [ with exception if the product is not the same as ordered or any
manufacturing defect ]
8. Electronics and Mobiles [ with exception if the product is not the same as
ordered or any manufacturing defect ]
We take stringent measures to ensure that the items delivered to you are in
perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost,
provided that the request for replacement / return of item is made within the stipulated
time-frame as given below. No returns or replacements will be allowed after the
order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning.
Only after receiving our confirmation for the return, you are requested to send
the item back to us. We will then arrange for the replacement of the item
through our logistics partner. We shall not be responsible for any items sent
to us for return / replacement without our confirmation.
Our Return Policy:
• Replacement request must be made within 15 days of purchase and must not be
part of above list
• There are no extra shipping charges for the delivery of replacement items for
the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the
items thrice. In case the delivery is not executed during all the three
attempts, due to recipient not available / premises locked, etc., the customer
shall still be charged for the order.
• In case of perishable items or custom-made non-perishable items, neither
www.shoppinkart24.com nor our enabling partners will be able to accept any
returns or replacement of such items.
Refund Policy by www.shoppingkart24.com
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you
best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on
time, then we give refunds to customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able
to ship the products
• For courier products, If the delivery address is out-side the service area,
then only 100% refund will be given
Cases of customer demanding refunds:
• Refund will
be 90% of Order Cost, in case of customer don't want suitable and available
replacement of product
express-orders only 90% refund will be given, If the delivery address is
out-side the service area
International Shipping & Return Policy:
Terms and Conditions:
Each item in
your order is sold by Shoppingkart24. Those items
for shipment to countries outside of the India may be subject to taxes, customs
duties and fees levied by the destination country. The recipient of the
shipment is the importer of record in the destination country and is
responsible for all Import Fees.
With respect to each item for which Import duty fees have been calculated, you
authorize Shoppingkart24 to
designate a courier company or freight forwarder to act as your agent with the
relevant customs and tax authorities in the destination country, to clear your
merchandise, process and remit your actual Import duty fees for such item. The
import duty may be collected by Courier Company on or before delivery.
shipped internationally, please note that any manufacturer warranty may not be
valid; manufacturer service options may not be available; product manuals,
instructions and safety warnings may not be in destination country languages;
the products may not be designed in accordance with destination country
standards, specifications, and labeling requirements; and the products may
not conform to destination country standards. You are responsible for assuring
that the product can be lawfully imported to the destination country. When
ordering from Shoppingkart24, the recipient
is the importer of record and must comply with all laws and regulations of the
Your privacy is important to us, and we know that you care about
how information about your order is used and shared. We would like our
international customers and customers shipping products internationally to be
aware that cross-border shipments are subject to opening and inspection by
customs and/or postal authorities.
Also, we may provide certain order, shipment, and product
information, such as titles, to our international carriers, and such
information may be communicated by the carriers to customs and/or postal
authorities in order to facilitate customs clearance and comply with local
About Customs, Duties & Taxes:
from www.shoppingkart24.com, you're
responsible for assuring the product can be lawfully imported to the destination
The recipient is the importer of record and must comply with all laws and
regulations of the destination country. Orders shipped outside of the India may
be subject to import taxes, customs duties and fees levied by the destination
country. The recipient of an international shipment may be subject to such
import taxes, customs duties and fees, which are levied once a shipment reaches
the recipient's country. Additional charges for customs clearance must be borne
by the recipient; we have no control over these charges and can't predict what
they may be. Customs policies vary widely from country to country. If customs
clearance procedures are required, it can cause delays beyond our original
Items must be
returned in their original packaging and in a re-saleable condition within 15
days of receipt of your goods Shoppingkart24 does not
reimburse any customs or import duties, brokerage fees, or taxes paid on
shipments. These charges are the sole responsibility of the customer. We will
refund the purchase price paid for the item, but we will not refund any
shipping costs, duties, fees, or taxes. In addition, Shoppingkart24 reserves the right to charge you for any import
duty or taxes paid while goods are returned and we are charged by custom
department for recovering the returned package. You are responsible for all the
costs associated with returning the goods back to us. Your refund will be
processed once we receive your returned item.
Note: The shipment of any returned product that might be shipped if
there's a problem with the original shipment. If you return a product to us,
you'll be the exporter from the original shipping destination responsible for
compliance with all export laws of that country. Title and risk of loss
transfer to us upon receipt at our warehouse.
When you return goods, please mark your parcel as "returned goods"
otherwise it may get held up at customs which will cause your refund to be
Shipping Returned Merchandise:
shipping returned merchandise via courier or insured parcel post for tracking
purposes. Shoppingkart24 does not
take any responsibility for reimbursement or compensation in the event that any
returned packages are lost, stolen, or mishandled. We do not refund shipping or
Items Damaged in Shipping:
Shoppingkart24 is not responsible for items lost or damaged in
shipping. However, all packages are insured; if your item is lost or damaged,
please hold onto the item, with the original packaging, and call us immediately
at +91-8853875353 or mail us at firstname.lastname@example.org.
We will contact Courier Company on your behalf and file claim. Once courier
company has approved and paid the claim to Shoppingkart24, we will forward the applicable amount to you.
Refund for an item sent by international delivery?
goods returned under our policy are made to the credit, debit, or charge card
or wire transfer to account used originally charges or paid for order. Please
allow 2 weeks from the time we receive the returned goods.
An email notification will be sent once the return has been